Privacy policy
PRIVACY POLICY
Last updated: March 31, 2026
Antwerp Gas Depot BV operates this website and webshop, including all related information, content, features, tools, products, and services. Our webshop is hosted by Shopify, which enables us to offer our products and services to you online.
In this privacy policy, we explain which personal data we collect, how we use it, with whom we share it, and what rights you have.
By using our website or services, you confirm that you have read this privacy policy and understand how we process your personal data.
1. Data Controller
Antwerp Gas Depot BV
Melkerijstraat 65
2900 Schoten
Belgium
Phone: +32 3 324 33 76
Email: info@antwerpgasdepot.be
VAT: BE0461742170
For the processing of personal data through this website and in the context of our customer relationships, Antwerp Gas Depot BV is the data controller.
2. Which Personal Data We Collect
Depending on your use of the website and our services, we may collect and process the following personal data, among others:
- first and last name
- company name
- billing and delivery address
- email address
- phone number
- VAT number or company registration number
- order and transaction details
- payment details
- communications with us
- account details if you create a customer account
- data about your use of the website, such as IP address, browser information, device data, and browsing behavior
3. How We Collect Personal Data
We collect personal data:
- directly from you, for example when you place an order, fill in a form, contact us, or create an account
- automatically through your use of our website, including via cookies and similar technologies
- through Shopify and other service providers we use for payments, shipping, hosting, analytics, and customer support
- through business or technical partners, where relevant for the performance of our services
4. Why We Process Personal Data
We process personal data for the following purposes:
- processing and delivering orders
- preparing invoices and administrative documents
- managing orders, returns, refunds, and customer inquiries
- providing, improving, and securing our website and services
- communicating about orders, deliveries, accounts, or inquiries
- detecting and preventing fraud, misuse, and security issues
- complying with legal, accounting, tax, and administrative obligations
- sending marketing communications, where legally permitted or with your consent
5. Legal Bases for Processing
We process personal data on the basis of one or more of the following legal grounds:
- the performance of a contract with you
- compliance with a legal obligation
- our legitimate interest, such as customer management, security, fraud prevention, and improving our services
- your consent, where legally required
Where processing is based on your consent, you always have the right to withdraw that consent.
6. Sharing Personal Data
We do not sell your personal data to third parties.
We may share your personal data with third parties where necessary for our services or legal obligations, including:
- Shopify, as the host of our webshop and provider of e-commerce functionality
- payment service providers
- transport and delivery partners
- IT, hosting, and cloud providers
- accountants, tax advisers, lawyers, and other professional advisers
- suppliers or partners where necessary for the performance of an order or service
- public authorities or regulators where we are legally required to do so
These third parties process personal data only to the extent necessary for their assignment or legal obligation.
7. Relationship with Shopify
Our webshop is hosted by Shopify. This means that Shopify may collect and process personal data when you visit our webshop, place an order, or use certain features.
Shopify may process personal data to make the webshop technically possible, support payments, prevent fraud, analyze performance, and improve the user experience.
More information about how Shopify processes personal data can be found in Shopify’s privacy policy:
https://privacy.shopify.com
8. International Transfers
In some cases, your personal data may be processed outside Belgium or outside the European Economic Area, for example through Shopify or certain technical service providers.
Where personal data is transferred outside the European Economic Area, we ensure that this takes place with appropriate safeguards in accordance with applicable privacy legislation, such as standard contractual clauses or other legally accepted protection mechanisms.
9. Retention Period
We do not retain personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required or permitted.
Billing, accounting, and administrative data are retained for as long as necessary to comply with our legal obligations.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies to ensure the website functions properly, remember preferences, perform analytics, and improve the user experience.
Certain cookies may also be placed by Shopify or by third parties who support us with hosting, analytics, marketing, or webshop functionality.
Where legally required, we ask for your consent for the use of non-essential cookies.
11. Security
We take appropriate technical and organizational measures to protect personal data against loss, unauthorized access, misuse, alteration, or disclosure.
However, no system is completely secure. Therefore, we cannot guarantee absolute security.
12. Your Rights
To the extent provided by applicable law, you have the right to:
- request access to your personal data
- have inaccurate personal data corrected
- have personal data erased
- restrict the processing of personal data
- object to certain processing activities
- receive your personal data in a structured format, where legally applicable
- withdraw your consent where processing is based on it
You can exercise these rights by contacting us via info@antwerpgasdepot.be.
We may ask you to verify your identity before processing your request.
13. Marketing Communications
If you subscribe to our newsletter or receive marketing messages, you may unsubscribe at any time via the unsubscribe link in the email or by contacting us.
Even if you opt out of marketing communications, we may still send you messages necessary for your orders, account, or our contractual relationship.
14. Data of Minors
Our website and services are not directed at children. We do not knowingly collect personal data from minors without a valid legal basis or the consent of a parent or guardian where required.
15. External Websites
Our website may contain links to third-party websites or platforms. We are not responsible for the privacy policy, content, or security of such external websites. We recommend consulting their own privacy policies.
16. Complaints
If you have questions or complaints about the processing of your personal data, we ask that you first contact us via info@antwerpgasdepot.be.
You also have the right to lodge a complaint with the competent supervisory authority:
Data Protection Authority
Drukpersstraat 35
1000 Brussels
Belgium
Website: https://www.gegevensbeschermingsautoriteit.be
17. Changes to This Privacy Policy
We may amend this privacy policy from time to time, for example to reflect changes in our services, legislation, or the operation of Shopify.
The most recent version is always available on our website. The date of the last update is stated at the top.
18. Contact
For questions about this privacy policy or the processing of your personal data, you can contact us via:
Antwerp Gas Depot BV
Melkerijstraat 65
2900 Schoten
Belgium
Phone: +32 3 324 33 76
Email: info@antwerpgasdepot.be
VAT: BE0461742170
